Terms of Service

1. Introduction

Welcome to BudgetByte Computers ("BudgetByte", "we", "our", or "us"). These Terms of Service govern your use of our IT support, computer repair, and technology consulting services provided throughout the Wellington region.

By engaging our services, either onsite, remotely, or at our premises, you agree to be bound by these terms. Please read them carefully.

2. Service Description

BudgetByte provides technical support and computer repair services, including but not limited to:

• Hardware diagnosis and repair for PCs and laptops
• Software troubleshooting and installation
• Wi-Fi and network optimisation
• Virus and malware removal
• Data recovery and backup solutions
• General technology consultation and setup

We aim to provide honest, jargon-free advice. While we strive to resolve all issues, some hardware or software problems may be unrepairable or uneconomical to fix. In such cases, we will advise you of your options.

3. User Responsibilities

To ensure we can provide the best possible service, you agree to the following responsibilities:

• Data Backup: You are strictly responsible for backing up all data, software, and files on your devices before we commence any work, unless you have specifically engaged us to perform a backup service.
• Access: You must provide our technicians with full access to the equipment requiring service, including any necessary passwords or administrative rights.
• Safe Environment: For onsite visits, you agree to provide a safe working environment free from hazards.
• Legitimacy: You confirm that you are the owner or authorised user of the device and that all software installed is legally licensed.

4. Payment Terms

Our pricing is transparent and based on hourly rates or fixed-fee services as outlined on our Pricing page or quoted prior to commencing work.

• Invoices are due upon completion of the service unless prior arrangements have been made.
• We accept payment via EFTPOS, credit card, bank transfer, or cash.
• If specific parts must be ordered to complete a repair, a deposit may be required before the order is placed.
• A minimum one-hour charge applies to all onsite visits, after which billing is calculated in 15-minute increments. There is no call-out fee within the Wellington region.

5. Warranty Disclaimers

We take pride in our workmanship. Services provided by BudgetByte are covered by a 30-day workmanship warranty. If the original problem reoccurs within this period under normal usage, we will address it at no additional labour cost.

However, this warranty does not cover:

• Subsequent infections by viruses or malware
• Issues caused by user error or modifications made after our service
• Hardware failures unrelated to our specific repair
• Pre-existing conditions we noted but were not engaged to fix

New hardware parts supplied by BudgetByte are covered by their respective manufacturer warranties, typically ranging from 1 to 3 years.

6. Limitations of Liability

Nothing in these terms limits your rights under the New Zealand Consumer Guarantees Act 1993, except where you are engaging our services for business purposes, in which case the Act does not apply.

To the maximum extent permitted by law, BudgetByte shall not be liable for:

• Any loss of data, software, or information (it is your responsibility to maintain backups).
• Loss of profits, business interruption, or any indirect, special, or consequential damages arising from the use of or inability to use your equipment.

Our total liability for any claim arising out of our services is limited to the total amount paid by you for those specific services.

7. Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time. We also reserve the right to update these Terms of Service. Any changes will be effective immediately upon posting to our website.

8. Dispute Resolution

If you are unsatisfied with our service, please contact us first so we can attempt to resolve the issue directly and fairly. We value our reputation in the Wellington community and will make reasonable efforts to ensure you are satisfied.

These terms are governed by the laws of New Zealand, and any unresolved disputes will be subject to the exclusive jurisdiction of the New Zealand courts.

9. Contact Information

If you have any questions regarding these Terms of Service, please contact us: