Privacy Policy

1. Introduction

At BudgetByte Computers ("we", "us", or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our IT support and computer repair services in the Wellington region.

We comply with the New Zealand Privacy Act 2020 and its privacy principles regarding the collection, use, and disclosure of personal information.

2. Information We Collect

To provide you with effective IT support and repair services, we may collect the following types of personal information:

• Contact Information: Your name, email address, phone number, and physical address (for onsite visits).
• Device Information: Details about your computer, network, hardware specifications, operating system, and software configurations.
• Service History: Records of previous repairs, technical issues, and support requests.
• Payment Details: Billing information necessary to process payments for our services.

We only collect information that is necessary for the lawful purpose of providing our services to you.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• Service Delivery: To diagnose technical issues, perform repairs, and provide onsite or remote IT support.
• Customer Communication: To schedule appointments, send service updates, respond to inquiries, and provide technical advice.
• Billing and Administration: To process payments, issue invoices, and maintain accurate financial records.
• Service Improvement: To analyse common technical issues and improve the quality of our support services.

4. Website Enquiries and Cookies

When you send us a message through the contact or business audit form on this website, we collect the details you enter (such as your name, email address, phone number and message). We use them only to reply to you and arrange any work you ask for.

• Where it is kept: Your message is emailed to us and a copy is kept in a secure, private log on our web hosting. Our email is provided by Google, and our website host and email provider may store information on servers outside New Zealand. We use reputable providers with appropriate security safeguards.
• Cookies: The website sets one session cookie on pages with a form, to protect the form from spam. We do not use advertising or tracking cookies.
• How long we keep it: We keep enquiries only as long as we need them to help you and to meet our record-keeping obligations.

5. Data Security

We take the security of your data seriously. We implement reasonable administrative, technical, and physical security measures to protect your personal information against unauthorised access, loss, misuse, or alteration.

When working on your devices, our technicians adhere to strict confidentiality protocols. We do not browse, copy, or back up your personal files (such as photos, documents, or emails) unless explicitly requested by you as part of a data recovery or backup service.

6. Your Rights

Under the New Zealand Privacy Act 2020, you have specific rights regarding your personal information:

• Access: You have the right to request a copy of the personal information we hold about you.
• Correction: You have the right to request that we correct any inaccurate or out-of-date information.
• Deletion: You may request the deletion of your personal information, subject to our legal and administrative obligations to retain certain records (e.g., for tax purposes).

To exercise any of these rights, please contact us using the details provided below.

7. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

If you are not satisfied with how we handle a privacy concern, you can contact the Office of the Privacy Commissioner at privacy.org.nz.