Microsoft 365 Support & Email Setup
Across the Wellington Region
Email not syncing? Confused by OneDrive? We take the headache out of Microsoft 365 migrations, software installations, and account troubleshooting.
Microsoft 365 Problems We Solve
Moving to cloud-based applications can be a confusing transition. We troubleshoot the most common (and frustrating) issues users face with the Microsoft ecosystem.
Email & Outlook Issues
- Outlook constantly prompting for passwords
- Emails not syncing between computer and phone
- Moving from an old Xtra/Spark or POP account to modern IMAP
- Corrupted data files (.pst/.ost) preventing Outlook from opening
Cloud & File Syncing
- OneDrive showing "Sync Pending" or red error crosses
- "Storage Full" warnings when you shouldn't be out of space
- Files disappearing from the Desktop but existing online
- Accidentally syncing the wrong folders to the cloud
Account & Subscription Issues
- "Unlicensed Product" warnings blocking you from typing
- Multiple conflicting Microsoft accounts causing login loops
- Setting up Family sharing so others can install Office
- Recovering access to locked Microsoft accounts
Office Applications
- Word or Excel crashing immediately upon opening
- Macros or Add-ins disabling core functionality
- Migrating files from outdated Office 2010/2013 versions
Why Microsoft 365 Setup Matters
Getting it right the first time prevents data loss and daily frustrations. A properly configured environment works seamlessly in the background.
Secure Backup Default
If your computer's hard drive fails tomorrow, your documents shouldn't disappear. We ensure OneDrive is correctly backing up your most important folders invisibly.
True Synchronisation
Read an email on your phone, and it shows as read on your computer. Delete a calendar event, and it vanishes everywhere. We fix fractured POP email setups to deliver true syncing.
Our 7-Step Setup Process
Needs Assessment
Evaluating your current email and storage setup to determine the correct Microsoft 365 subscription for your needs.
Account Configuration
Creating or securing your Microsoft account, setting up billing, and applying appropriate security settings.
Software Installation
Removing old, conflicting Office versions and installing the latest Microsoft 365 apps natively on your computer.
Email Integration
Configuring Outlook to properly sync with your email provider (Exchange, IMAP, or POP) without duplicate folders.
OneDrive Setup
Setting up secure cloud backup for your Desktop, Documents, and Pictures folders to prevent data loss.
Mobile Syncing
Adding your email and OneDrive access to your smartphone or tablet so you can work anywhere.
Guidance & Handover
Walking you through the basics of the new interface, saving to the cloud, and accessing files online.
Straightforward Pricing
Most Microsoft 365 issues or new setups are completed within 1 to 2 hours. We bill entirely for our time—software subscriptions are purchased directly from Microsoft.
SuperGold Rate
Discounted onsite support specifically for our senior community members in Wellington.
- Valid SuperGold card required
- Minimum one hour charge
- Guidance on basic features included
Standard Rate
Professional onsite support for homes and small businesses across the region.
- Rapid onsite response
- Minimum one hour charge
- Device and phone syncing included
Got Microsoft 365 Problems?
Whether you need a brand new setup or troubleshooting for an existing account, we come to you. Servicing Wellington, Lower Hutt, Upper Hutt, Porirua, and the Kapiti Coast.
Call BudgetByte on 0800 004 085More ways we can help
Same friendly onsite service, same transparent hourly rates.